Futons Customer Service

Thanks for visiting FutonsandBeanbags.com. Every day we help customers find the Futon Frames, Mattress, Covers, Beanbag Products, and other specialty items they need. With a selection of over 1,000 Futons products, you are sure to find just the item you are looking for. We have been in the Futons business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your Futons order?

Call our friendly and knowledgeable customer service department. They can take your order over the phone, give you more info about a product, and answer any other questions you may have.

Customer service number:
888-470-1523
Monday - Friday 9am - 5pm Pacific Time

Customer service email:
admin@FutonsandBeanbags.com

Contact FutonsandBeanbags.com

By Phone:
888-470-1523
Monday - Friday 9am - 5pm Pacific Time

By Email
admin@FutonsandBeanbags.com

By Mail  (Do NOT return products to this address)
232 Oxmoor Circle
Suite 1004
Birmingham, AL 35209


Return Policy on All Futons Products

If you are not fully satisfied, you may return your order within 14 days of the delivery date.

First, you must get a Return Authorization Number (RAN) which allows us to return your product to the manufacturer. Call our dedicated customer service at 1-888-470-1523.

Do NOT return your package to Futonsandbeanbags.com. You will only incur the additional expense of our having to ship your product back to the manufacturer.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Mattresses must be in the original packaging, unused and unsoiled in any way.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 15% restocking fee charged by the manufacturers, and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please call us before we even ship the product to you, because once it leaves the warehouse we have incurred a cost which we are required to pass on to you should you return the item.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@FutonsandBeanbags.com or via telephone at 1-888-470-1523.

Note: Shipping costs cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts, if possible, or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at FutonsandBeanbags.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 48 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. Your credit card company typically takes longer to post the credit to your account than it does for us to issue the credit to them.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-888-470-1523 within 24 hours of placing your order to cancel it free of any charges.

Don't worry! Even after the 24 hours, our friendly customer service will do all that we can to stop the order from being processed and/or items from being shipped, but there is no guarantee that we will be able to stop it in time. Once the order has shipped, we will not be able to cancel it.

FutonsandBeanbags.com Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by FutonsandBeanbags.com. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Futons online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.